Support - FAQ

User Accounts

How does the prepaid account work?

When registering on the Stop N Top / Randridge Technologies app or webpage, you are asked to pay €30.00. This is loaded to your account straight away. If your balance on your account falls below €10.00, your account will automatically be topped up using the card you registered your account with. It is very convienent, as all charging transactions will be debited off this amount and you will not have to pay for each individual charge. This way you will always have money to charge.



Can I add more money to my prepaid balance?

Your account will automatically topup with €30.00 whenever the balance falls below €10.00. This will happen continuously if there is a vaild payment card linked to your profile. You can also manually add more money to your account balance via the customer portal. Log in here and on the main page you will see a button to 'increase balance'. You can choose your amount and this will automatically be deducted off the payment card linked to your account.



Why does the price of charging differ in certian locations?

Stop N Top / Randridge Technologies network consists of and manages muliple charge point owners who act independently. This means that individually owned charge points will have trariffs set to what they deem suitable. Stop N Top / Randridge Technologies has no part in the decision of charge point pricing.



Can I charge without creating an account?

Yes you can! You can use any Stop N Top / Randridge Technologies charge point as a one-time customer. Should you be using the webapp, all you will need to do is find your nearest charging sation via the map. Select the charging station and you will be prompted to give your charge details after which charging will begin. To end the charging session, you will need to use the same device that started the charging and end the session. You can also access One Time Payment via our Stop N Top mobile app. If you're not logged in and you select a charge point or scan a QR code, this will allow you to start charging using the one time payment option. You will be prompted to enter your payment card information and once this has been done, your charging session will begin.



Where can I see the price of charging?

Pricing information is always avaliable for each location on our Maps on both the web app and the mobile app. The price shown at the of charge will be used throughout the charging session, even if the price should change during the charging session. The price you see will be applied.



How is my Payment information handled

All your payment data is stored in the servers of PSR approved payment provider Payment Highway. Randridge Technologies will not be able to see your confidential information but only anonymized tokens for handling the payments.



How does the prepaid account work?

When registering on the Stop N Top / Randridge Technologies app or webpage, you are asked to pay €30.00. This is loaded to your account straight away. If your balance on your account falls below €10.00, your account will automatically be topped up using the card you registered your account with. It is very convienent, as all charging transactions will be debited off this amount and you will not have to pay for each individual charge. This way you will always have money to charge.



Can I add more money to my prepaid balance?

Your account will automatically topup with €30.00 whenever the balance falls below €10.00. This will happen continuously if there is a vaild payment card linked to your profile. You can also manually add more money to your account balance via the customer portal. Log in here and on the main page you will see a button to 'increase balance'. You can choose your amount and this will automatically be deducted off the payment card linked to your account.



Why does the price of charging differ in certian locations?

Stop N Top / Randridge Technologies network consists of and manages muliple charge point owners who act independently. This means that individually owned charge points will have trariffs set to what they deem suitable. Stop N Top / Randridge Technologies has no part in the decision of charge point pricing.



Can I charge without creating an account?

Yes you can! You can use any Stop N Top / Randridge Technologies charge point as a one-time customer. Should you be using the webapp, all you will need to do is find your nearest charging sation via the map. Select the charging station and you will be prompted to give your charge details after which charging will begin. To end the charging session, you will need to use the same device that started the charging and end the session. You can also access One Time Payment via our Stop N Top mobile app. If you're not logged in and you select a charge point or scan a QR code, this will allow you to start charging using the one time payment option. You will be prompted to enter your payment card information and once this has been done, your charging session will begin.



Where can I see the price of charging?

Pricing information is always avaliable for each location on our Maps on both the web app and the mobile app. The price shown at the of charge will be used throughout the charging session, even if the price should change during the charging session. The price you see will be applied.



How is my Payment information handled

All your payment data is stored in the servers of PSR approved payment provider Payment Highway. Randridge Technologies will not be able to see your confidential information but only anonymized tokens for handling the payments.



Making

Payments

Charging

your car

What are the various plugs for?

There are 3 main plugs / sockets that you would find on our charging units. Type 2 - Standard charge point in EV charging & the most common plug. Type 2 is used for AC charging and is the charge point you would commonly use when you car is parked for a longer time than normal, such as shopping centres, workplace or a residential place. Charging power with a Type 2 plug is higher than with a traditional wall plug but the power output depends on your EV's charging capablities. CCS - Standard Charge point in quick charging. CCS plugs give out power as a direct current (DC) which means the charging power is significantly higher. CCS plugs are usually found along highways and garages where the stop for charging is kept to a minimum to allow for a continuation of a smooth journey. CHAdeMO - Japanese standard for quick charging. Usually quick chargers are equipped with both CHAdeMO and CCS plugs to allow maximum compatibility.



Why is my car charging lower than the maximum speed?

When charging, the Electric Vehicle and the charger are contantly communicating with each other with regards to how much power can be delivered. The speed of charging depends on many factors and in many cases the maximum power of the charging device is not reached constantly. The following things affect the charging power: State and condition of the battery Onboard charger of the vehicle Electric grid state Load balancing of the location Temperature