Support - FAQ
User Accounts
How does the prepaid account work?
When registering on the Stop N Top / Randridge Technologies app or webpage, you are asked to pay €30.00. This is loaded to your account straight away.
Can I add more money to my prepaid balance?
Your account will automatically topup with €30.00 whenever the balance falls below €10.00.
Why does the price of charging differ in certian locations?
Stop N Top / Randridge Technologies network consists of and manages muliple charge point owners who act independently.
Can I charge without creating an account?
Yes you can! You can use any Stop N Top / Randridge Technologies charge point as a one-time customer.
Where can I see the price of charging?
Pricing information is always avaliable for each location on our Maps on both the web app and the mobile app.
How is my Payment information handled
All your payment data is stored in the servers of PSR approved payment provider Payment Highway. Randridge Technologies will not be able to see your confidential information but only anonymized tokens for handling the payments.
How does the prepaid account work?
When registering on the Stop N Top / Randridge Technologies app or webpage, you are asked to pay €30.00. This is loaded to your account straight away.
Can I add more money to my prepaid balance?
Your account will automatically topup with €30.00 whenever the balance falls below €10.00.
Why does the price of charging differ in certian locations?
Stop N Top / Randridge Technologies network consists of and manages muliple charge point owners who act independently.
Can I charge without creating an account?
Yes you can! You can use any Stop N Top / Randridge Technologies charge point as a one-time customer.
Where can I see the price of charging?
Pricing information is always avaliable for each location on our Maps on both the web app and the mobile app.
How is my Payment information handled
All your payment data is stored in the servers of PSR approved payment provider Payment Highway. Randridge Technologies will not be able to see your confidential information but only anonymized tokens for handling the payments.
Making
Payments
Charging
your car
What are the various plugs for?
There are 3 main plugs / sockets that you would find on our charging units.
Why is my car charging lower than the maximum speed?